At Glow and Glam, we want you to be happy with every order. Please read this policy before placing an order.
1. Return Window
You may request a return or replacement within 3 days of receiving your order.
2. When We Accept Returns
- You received a damaged, leaking, or broken product.
- You received the wrong product or a different variant from what you ordered.
- The product is expired or has a manufacturing defect.
3. When We Cannot Accept Returns
For hygiene and safety reasons, we cannot accept returns on skincare, hair care, body care, makeup, and lip care products that have been opened, used, or have a broken seal, unless the product was damaged or defective on arrival. We also cannot accept returns for change of mind after opening, or for allergic or skin reactions, as skin types differ. Please check the ingredients before use.
4. How to Request a Return
Contact us within 3 days of delivery:
- WhatsApp: 01830152731
- Email: glowglambdofficial@gmail.com
Please send your order number, your name, a clear photo or short video of the product and the package, and the reason for the return. We will review your request within 24-48 hours.
5. Unboxing Video
For damaged or wrong item claims, we recommend recording a short unboxing video when you open the parcel.
6. Refunds
Once your return is approved and the product is received and checked, your refund will be processed within 3-7 working days via bKash or Nagad. Delivery charges are non-refundable, except when the mistake was ours.
7. Replacements
If you prefer a replacement, we will send the correct product at no extra delivery cost, subject to stock availability.
8. Return Shipping
If the return is due to our mistake (wrong, damaged, or defective item), we will cover the return shipping cost. In other cases, the customer bears the shipping cost.
9. Cancellations
You can cancel your order before it is shipped by contacting us on WhatsApp.
Contact Us
Glow and Glam
Rapa Plaza, Dhanmondi 27, Dhaka
WhatsApp: 01830152731
Email: glowglambdofficial@gmail.com